Shipping & Returns

Articles are accepted for credit or exchange in the U.S. if returned in unworn condition with box and original protective coverings & packagaing within 15 days, accompanied by a sales receipt. Returns may be sent to our Customer Service Center, or you may take your return to our retail store.

Gift recipients are entitled to a nonrefundable merchandise credit. To exchange your gift selection, please follow the instructions above.

Returns and/or exchanges may be sent to our Customer Service Center at:

Address      327 Graham Ave  Brooklyn N.Y. 11211
Phone #       718 384 1305
Email Address   customerservice@tivolijewelers.com

Or you may take your return to our retail store in the U.S. To locate our store contact us.