Refund policy

 

Returns or exchanges within 7 days with original shipping boxes. Must be in Unworn condition with tags. Buyer pays shipping, Special Orders, Sale and customized or engraved Items are not refundable. Re-Stocking fee may apply for some items. Pandora Items are not eligible for returns and are final sale.

To start a return, you can contact us at tivolijewelers@gmail.com. Please note that returns will need to be sent to the following address: 327 Graham Ave Brooklyn NY 11211 

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at tivolijewelers@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like any Pandora items, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tivolijewelers@gmail.com.